Contact Us

We are here to help attendees, organisers, and vendors use MyEventLane with confidence.

How to reach us

Help Centre (fastest start)
Many questions are answered in our Help Centre. Search for your topic or browse attendee, organiser, and policy guides.

Signed-in support
If you have a MyEventLane account, open Support from your account menu to view your requests and send a new message.

Email

For general platform questions, email us at support@myeventlane.com.au.

What to include

Please share your name, the email on your account, the event name or link (if relevant), and a short description of what you need. Screenshots help, but never send payment card numbers or passwords.

Response expectations

We read every message. Response times vary by volume and complexity, but we aim to reply within 2–3 business days for most requests. Urgent event-day issues are prioritised where we can.

We are a small, community-first team. Thank you for being patient and respectful — it helps us help you faster.