Contacting support
Start with the event page if your question is about the venue, schedule, or what to bring. The organiser is best placed to answer those questions when contact details are listed there.
For booking, payment, refunds, or problems accessing your tickets on MyEventLane, use the steps below.
What to do next
- Find your confirmation email or sign in and open My tickets at /my-tickets.
- Note the event name, date, and your order or ticket reference if you have one.
- If you are signed in, open Support to view or add a support request.
- Describe what happened and what you need (for example a missing email, wrong ticket, or refund question).
- If you are not signed in, go to the Help Centre and use Contact support from there.
If it still does not work
If you cannot use the support area, check your junk folder for confirmation mail. For event-day questions, use the organiser contact on the event page. Do not submit multiple payments unless you are sure no confirmation arrived.
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If that did not work
Contact support and tell us which step stopped you, what you expected and what happened. Include your event name or booking reference if relevant. Do not send passwords or full card details.