Setting up and managing event collection

What the Collection page does

Collection helps you explain how guests enter, collect an item or redeem an inclusion. It stores the rules and guest-facing expectations for this event. It does not mark an item as collected, track shipping or replace your event-day checklist.

1. Create what guests receive

Create ticket types in Event Studio Ticketing. Create merchandise, meals, parking, hospitality or other extras in Merchandise & add-ons. Finish the sale item first so you can connect the correct product and options.

2. Choose only the capabilities you need

Open Collection and set up only the cards that apply to this event. Choose the fulfilment method, what the guest is reserving, whether a time window is required, when guests see the instructions and where the handoff happens. Online-first is the safe connection setting unless your event-day process has been tested for offline use.

3. Connect the ticket or add-on

Search for the product guests buy. Apply the capability to every option or select only the relevant sizes, sessions or packages. Check the guest preview, then save the collection settings.

4. Prepare for the event

Use Add-on orders to see purchased quantities, options, collection groups and preparation notes. Use Attendees and your check-in tools for guest entry. The Collection page sets expectations; Add-on orders and event-day tools are where your team does the work.

Changing or removing a setup

Edit the capability when future guests need different instructions. Turn it off only when the event no longer offers that experience. Edit the underlying ticket or extra in its own Event Studio page. Existing order records remain attached to the sale that was completed, so check live Orders and Add-on orders rather than relying on an old screenshot.