MEL fees and Stripe fees

The MEL platform fee pays for the MyEventLane booking service and is applied when the ticket payment is processed. Stripe processing fees are charged under your Stripe account and payment method. Review the order breakdown and your Stripe payment record when reconciling fees.

Next step

View pricing

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Connecting Stripe

Connect and verify the Stripe account that will process your ticket payments.

How ticket payments work

Who receives ticket payments and how Stripe sends funds to your bank.

Payment disputes and chargebacks

What Stripe controls and what evidence an organiser may need to provide.

If that did not work

Contact support and tell us which step stopped you, what you expected and what happened. Include your event name or booking reference if relevant. Do not send passwords or full card details.

Contact support