Payment disputes and chargebacks

A customer may dispute a ticket payment through their bank. The dispute is attached to the payment in your connected Stripe account. Stripe controls the dispute process, deadlines, fees and outcome. You are responsible for responding with accurate event, booking and attendance evidence. MyEventLane support can help locate platform records but cannot decide the dispute.

Next step

Contact support

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Connecting Stripe

Connect and verify the Stripe account that will process your ticket payments.

How ticket payments work

Who receives ticket payments and how Stripe sends funds to your bank.

MEL fees and Stripe fees

Understand the separate fees charged by MyEventLane and Stripe.

If that did not work

Contact support and tell us which step stopped you, what you expected and what happened. Include your event name or booking reference if relevant. Do not send passwords or full card details.