Reconciling ticket sales with Stripe

Match the MyEventLane order number and ticket totals to the payment metadata in Stripe. Record the MEL platform fee, Stripe processing fee, refunds, disputes and Stripe payout separately. A Stripe payout may combine several payments and adjustments.

Next step

Open Payments

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Connecting Stripe

Connect and verify the Stripe account that will process your ticket payments.

How ticket payments work

Who receives ticket payments and how Stripe sends funds to your bank.

MEL fees and Stripe fees

Understand the separate fees charged by MyEventLane and Stripe.

If that did not work

Contact support and tell us which step stopped you, what you expected and what happened. Include your event name or booking reference if relevant. Do not send passwords or full card details.

Contact support