Why Stripe may hold or delay a payment

Stripe may keep funds pending or restrict payouts while it reviews a payment, verifies your account or manages risk. Check your Stripe account for the specific requirement. MyEventLane does not hold the funds and cannot release them.

Next step

Open Payments

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Connecting Stripe

Connect and verify the Stripe account that will process your ticket payments.

How ticket payments work

Who receives ticket payments and how Stripe sends funds to your bank.

MEL fees and Stripe fees

Understand the separate fees charged by MyEventLane and Stripe.

If that did not work

Contact support and tell us which step stopped you, what you expected and what happened. Include your event name or booking reference if relevant. Do not send passwords or full card details.

Contact support