Refunds on MyEventLane

Refunds on MyEventLane

For each paid event, the event organiser is the seller. MyEventLane provides the marketplace and booking workflow. Your ticket payment is processed through the event organiser’s connected Stripe account. The organiser is responsible for the event and its refund policy, subject to your rights under Australian Consumer Law.

MyEventLane’s role

My EventLane provides the booking and refund tools and can help investigate a booking or refund status. Event refunds are generally processed by Stripe through the organiser’s connected account. Your legal entitlement to a refund does not depend on discretionary organiser approval or the organiser having sufficient funds available. My EventLane remains responsible for its own services and conduct. If the refund option is unavailable, the organiser does not respond, or you have a problem with My EventLane’s service, contact support.

Requesting a refund

1. Open your booking from your confirmation email or account.
2. Review the event refund policy and your consumer rights.
3. Submit the request through the channel shown on the booking.
4. Track the request until it is approved, processed or declined.

An approved refund is normally sent to the original payment method. Arrival timing depends on Stripe, the payment method and the financial institution, so MyEventLane cannot guarantee a fixed date.

Cancelled or significantly changed events

If the organiser chooses to cancel the event or makes a major change, you are entitled to a refund under the Australian Consumer Law. You may also have rights if the event cannot be delivered safely.

If a cancellation or change is due only to the actions of someone other than the organiser, such as government restrictions banning the event, consumer-guarantee remedies may not apply. Your rights then depend on the ticket terms and any other applicable law. Contact the organiser or My EventLane support for help understanding the next steps for your booking.

Contact the organiser through your booking. If you cannot reach them or need help with a refund request, contact MyEventLane support.

Change of mind

If you simply change your mind or cannot attend, the organiser’s change-of-mind policy applies. That policy cannot exclude or restrict your rights under the Australian Consumer Law.

Free RSVP events

RSVP events do not involve a ticket payment. Update or cancel your RSVP if available, or contact the organiser.

Need help? Start at the Help Centre or contact support.