How refunds work for organisers Your responsibility, the funding account and how MEL can help process a refund. Read more — How refunds work for organisers
How ticket payments work Who receives ticket payments and how Stripe sends funds to your bank. Read more — How ticket payments work
How to access your tickets Where to find your ticket email and QR code before event day. Read more — How to access your tickets
How to create an event Set up your event details, timing, and tickets before publishing. Read more — How to create an event
How to request a refund Check eligibility and send a refund request through the right channel. Read more — How to request a refund
How to RSVP to a free event Reserve your place at a free event and keep your confirmation handy. Read more — How to RSVP to a free event
How to use My tickets How to open upcoming and past bookings, view event details, and reach ticket links from your signed-in My tickets page. Read more — How to use My tickets
Joining a waitlist When a paid ticket type is sold out and the organiser has enabled a waitlist, you can register your interest on the event booking page. Joining does not book or buy a ticket. Read more — Joining a waitlist
Managing event orders, add-ons and refunds Create sale items, use event sales records and manage buyer requests safely. Read more — Managing event orders, add-ons and refunds
Managing your event dashboard Track bookings, attendee activity, and quick event edits. Read more — Managing your event dashboard