MEL fees and Stripe fees Understand the separate fees charged by MyEventLane and Stripe. Read more — MEL fees and Stripe fees
Missing ticket or confirmation email What to do if a confirmation email or ticket link has not arrived — check inbox, My tickets, and when to contact support. Read more — Missing ticket or confirmation email
Payment disputes and chargebacks What Stripe controls and what evidence an organiser may need to provide. Read more — Payment disputes and chargebacks
Reconciling ticket sales with Stripe Match MEL orders, refunds and fees to Stripe payment records. Read more — Reconciling ticket sales with Stripe
Refunds on MyEventLane How ticket refunds work on MyEventLane, what organisers decide, and what the platform supports. Read more — Refunds on MyEventLane
Setting up and managing event collection Connect tickets and add-ons to clear entry, collection and redemption instructions. Read more — Setting up and managing event collection
Trust and safety Community expectations, reporting concerns, fraud awareness, and safe participation on MyEventLane. Read more — Trust and safety
Understanding Stripe payouts Read pending, available and paid-out Stripe balances. Read more — Understanding Stripe payouts
Updating my bank account Change the bank account Stripe uses for payouts. Read more — Updating my bank account