PRIVACY

  1. Overview

Your privacy matters. This statement explains, in plain language, how MyEventLane handles personal information collected through our platform and services.

By using MyEventLane, you agree that we may collect, use, and share your information as described here. This document is a general guide and does not replace any rights you may have under applicable privacy laws.

  1. What we collect

We may collect:

Account and profile information

  • Name
  • Email address
  • Password (stored in encrypted form)
  • Basic organiser profile details if you choose to provide them

Event and ticket information

  • Details of events you create or manage
  • Tickets or RSVPs you buy or register for
  • Attendance status (for example, checked in at an event)
  • Information you provide in attendee forms, such as accessibility needs or dietary notes, where enabled by organisers

Payment information

  • We use third-party payment providers (such as Stripe) to handle card details and payouts.
  • We do not store full payment card numbers on MyEventLane servers.
  • We may receive limited payment-related information, such as the last four digits of a card, transaction IDs, and status, to help reconcile orders and support.

Usage and device information

  • IP address
  • Browser type and device type
  • Pages viewed, clicks, and actions taken on the site
  • Basic cookie information used for login sessions, security, and analytics

 

  1. How we use your information

We use personal information to:

  • Create and manage user accounts
  • Let organisers publish and manage events
  • Process ticket sales and RSVPs
  • Send confirmations, reminders, and essential service emails
  • Provide support and respond to your messages
  • Improve and secure the platform
  • Produce aggregated, non-identifying statistics about events and usage

 

  1. When we share information

We may share information:

With event organisers

  • If you register or buy tickets for an event, key details you provide (such as name, email, and any event-specific questions) may be shared with the organiser to run the event, manage attendance, and meet their legal obligations.

With service providers

  • We use third-party providers to process payments, send emails, host infrastructure, and run analytics.
  • These providers only receive the information needed to perform their functions and are expected to handle it securely.

When required by law

  • We may disclose information if required by law, regulation, court order, or a valid request from authorities.

In de-identified form

  • We may publish or share aggregated, de-identified statistics (for example, total tickets sold for an event type). These do not identify individuals.

 

  1. Cookies and tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember basic settings
  • Protect against fraud and misuse
  • Understand how the platform is used so we can improve it

You can control cookies through your browser settings. Some features may not work correctly if you disable essential cookies.

  1. Data retention

We keep personal information:

  • For as long as your account is active
  • For as long as needed to provide services (for example, until an event and related support period ends)
  • For longer where required for legal, accounting, or compliance reasons

When information is no longer needed, we aim to delete it or de-identify it.

  1. Your rights

Depending on applicable law, you may have rights to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of certain data
  • Object to particular uses, or withdraw consent where processing is based on consent

To exercise these rights, use the contact options on this site. We may need to verify your identity before acting on your request.

  1. Children

MyEventLane is not designed for children under 16 to create accounts on their own. If you believe we have collected personal information from a child without appropriate consent, contact us so we can review and, where appropriate, delete it.

  1. Changes to this Privacy Statement

We may update this Privacy Statement from time to time. When we make changes, we will adjust the “last updated” date and, where appropriate, provide additional notice. Continued use of MyEventLane after changes take effect means you accept the updated Privacy Statement.

  1. How to contact us about privacy

If you have questions or concerns about this Privacy Statement or how we handle personal information, contact us through the form on this site and mention “Privacy” in your message.