SUPPORT

We want you to feel confident using MyEventLane, whether you are listing your first event or managing a busy calendar.

How to get help

• Use the support form on this site to tell us what is happening.
• Include clear details: what you were trying to do, what you expected, and what actually happened.
• Add screenshots where possible, especially for errors or payment issues.

Support for organisers

We can help with:

• Creating and publishing events
• Setting up ticket types and RSVP options
• Updating event details, dates, or venues
• Checking attendee lists and basic reporting
• Understanding fees and payouts

Support for attendees

We can help with:

• Finding your tickets or RSVP confirmations
• Issues with email delivery (for example, not receiving confirmation)
• Questions about how to update your name or contact details on a booking
• General questions about how MyEventLane works

For questions about event content, schedule changes, refunds, or access needs, we may direct you to the event organiser. In many cases, they control the event itself, while MyEventLane provides the platform and tools.

Response times

• We aim to respond to support requests within a reasonable time frame during business hours, Monday to Friday, excluding public holidays.
• For urgent issues relating to live events (for example, problems scanning tickets), please mark your message as urgent and describe the timing clearly.

Feedback and feature requests

We actively welcome suggestions on how to improve MyEventLane. If something feels confusing, slow, or missing, tell us. Specific examples help us refine the platform for everyone.