Organiser help

These guides are available without an organiser account. Some instructions for organiser tools require you to sign in with organiser access.

Pick the right ticket setup based on your event goals.

How we expect people to behave on MyEventLane — respect, inclusion, and organiser responsibilities.

Connect and verify the Stripe account that will process your ticket payments.

Create your account quickly

Your responsibility, the funding account and how MEL can help process a refund.

Who receives ticket payments and how Stripe sends funds to your bank.

Set up your event details, timing, and tickets before publishing.

Create sale items, use event sales records and manage buyer requests safely.

Track bookings, attendee activity, and quick event edits.

Understand the separate fees charged by MyEventLane and Stripe.

What Stripe controls and what evidence an organiser may need to provide.

Match MEL orders, refunds and fees to Stripe payment records.

Still need a hand?

If you still need a hand, contact support and include your booking or event details.