Organiser help

These guides are available without an organiser account. Some instructions for organiser tools require you to sign in with organiser access.

How ticket refunds work on MyEventLane, what organisers decide, and what the platform supports.

Reset your password easily

Connect tickets and add-ons to clear entry, collection and redemption instructions.

Community expectations, reporting concerns, fraud awareness, and safe participation on MyEventLane.

Read pending, available and paid-out Stripe balances.

Change the bank account Stripe uses for payouts.

Communicate the cancellation and prepare your Stripe account for refunds.

The support boundary between MyEventLane and Stripe.

How Stripe payout timing works after a ticket payment.

Resolve Stripe verification or account requirements that affect payments or payouts.

Common reasons funds stay pending or a Stripe payout is delayed.

Still need a hand?

If you still need a hand, contact support and include your booking or event details.