Connecting Stripe Connect and verify the Stripe account that will process your ticket payments. Read more — Connecting Stripe
How ticket payments work Who receives ticket payments and how Stripe sends funds to your bank. Read more — How ticket payments work
MEL fees and Stripe fees Understand the separate fees charged by MyEventLane and Stripe. Read more — MEL fees and Stripe fees
Payment disputes and chargebacks What Stripe controls and what evidence an organiser may need to provide. Read more — Payment disputes and chargebacks
Reconciling ticket sales with Stripe Match MEL orders, refunds and fees to Stripe payment records. Read more — Reconciling ticket sales with Stripe
Understanding Stripe payouts Read pending, available and paid-out Stripe balances. Read more — Understanding Stripe payouts
Updating my bank account Change the bank account Stripe uses for payouts. Read more — Updating my bank account
What MEL can and cannot do with my Stripe account The support boundary between MyEventLane and Stripe. Read more — What MEL can and cannot do with my Stripe account
When will I receive my ticket money? How Stripe payout timing works after a ticket payment. Read more — When will I receive my ticket money?
Why my Stripe account needs attention Resolve Stripe verification or account requirements that affect payments or payouts. Read more — Why my Stripe account needs attention
Why Stripe may hold or delay a payment Common reasons funds stay pending or a Stripe payout is delayed. Read more — Why Stripe may hold or delay a payment